Willie Ratchford

Willie Ratchford

President of WPR Consulting

Mr. Ratchford is responsible for developing, directing, and implementing programs and activities to maintain and improve community relations, directing and reviewing equal opportunity investigations and discrimination complaints, advising Committee members of and recommending solutions for community problems, and providing staff training in anti-discrimination laws, ordinances, and regulations. He oversees strategic operations planning, business planning, and the development of goals and objectives for the CRC and WPR Consulting, LLC.

He received his bachelor’s degree in Sociology from Tufts University in Medford, Massachusetts and completed one year of study towards a Masters in Social Work at UNC Chapel Hill. He is a graduate of the John F. Kennedy Leadership School at Harvard University (Leadership Certification), the Institute of Government at the University of North Carolina at Chapel Hill (Certificate of Municipal Administration), the Charlotte Chamber Leadership School and Focus on Leadership. He is also a Certified Trainer in mediation, diversity, communications, fair housing and sexual harassment and strategic operations planning.

1:00 pm - 2:30 pm
Biltmore Room

“Putting Out Fires: Addressing Allegations of Racism and Bias Head-On.”

This session will provide insight and tools to manage community and organizational perceptions related to diversity, equity, and inclusion (DEI). In a combination case study and lecture format, attendees will learn strategies and best practices for creating and sustaining a progressive DEI environment that leads to greater community trust and improved organizational performance.
Learning Objectives:

*Understand the correlation between diversity, equity, and inclusion and managing an emergency services organization's internal and external perceptions.

*Learn from the Winston-Salem Fire Department's successful approach in responding to and managing public allegations of racist and sexist behaviors.

*Consider strategies and best practices for creating and sustaining the inclusive environment necessary to support organizational performance and improvement.

3:00 pm - 4:30 pm
Biltmore Room

“Putting Out Fires: Addressing Allegations of Racism and Bias Head-On.”

This session will provide insight and tools to manage community and organizational perceptions related to diversity, equity, and inclusion (DEI). In a combination case study and lecture format, attendees will learn strategies and best practices for creating and sustaining a progressive DEI environment that leads to greater community trust and improved organizational performance.
Learning Objectives:

*Understand the correlation between diversity, equity, and inclusion and managing an emergency services organization's internal and external perceptions.

*Learn from the Winston-Salem Fire Department's successful approach in responding to and managing public allegations of racist and sexist behaviors.

*Consider strategies and best practices for creating and sustaining the inclusive environment necessary to support organizational performance and improvement.