Mr. Ratchford is responsible for developing, directing, and implementing programs and activities to maintain and improve community relations, directing and reviewing equal opportunity investigations and discrimination complaints, advising Committee members of and recommending solutions for community problems, and providing staff training in anti-discrimination laws, ordinances, and regulations. He oversees strategic operations planning, business planning, and the development of goals and objectives for the CRC and WPR Consulting, LLC.

He received his bachelor’s degree in Sociology from Tufts University in Medford, Massachusetts and completed one year of study towards a Masters in Social Work at UNC Chapel Hill. He is a graduate of the John F. Kennedy Leadership School at Harvard University (Leadership Certification), the Institute of Government at the University of North Carolina at Chapel Hill (Certificate of Municipal Administration), the Charlotte Chamber Leadership School and Focus on Leadership. He is also a Certified Trainer in mediation, diversity, communications, fair housing and sexual harassment and strategic operations planning.